Dynamic Telemarketing
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Dynamic Telemarketing: Essentially Business
The phone is an essential business tool. Without the phone many business would go out of business.
Dynamic Telemarketing training aims to enhance your current telemarketing activities. This is achieved by teaching your staff telemarketing methods and techniques. We go further by coaching each person individually.
Over 10 years of marketing experience is poured into the course. We looked at the best practices in the market and combined that into a very dynamic programme.
The course has been aligned to NQF standards. This means you know you are getting quality training. The training not only covers the NQF requirements but also gives more information that will ensure your telemarketers are more successful.
The course focuses on people using the phone to do business. This could be selling activities, lead generation, research, follow-up, invitations to special events or making appointments.
Dedicated Training and Development
Some courses are done in a few days. The dilemma with short courses is that benefits or skills are usually not realized or developed in such a short period of time. In order to improve the benefit of any course one needs to follow up, evaluate the results and take corrective action.
Dynamic Telemarketing is a three-month course where we assist you developing your telemarketers. The dynamic telemarketing course has five development areas to improve your telemarketing efforts:
· A full day training course. The training can be done at one of our venues or at your offices.
· One hour of coaching per delegate one week after the initial training.
· After one month the attendees of the course are required to hand in an assignment. We will make these assignments available to you with the results (this is very useful information for training new recruits, to up-skill staff, improve your marketing efforts or even learn more about your customers and the market).
· One hour of coaching per delegate one month after the initial training.
· One hour of coaching per delegate three months after the initial training.
The training involves:
· Understanding your customers, market and business
· Acting on buying signals.
· Handling objections.
· Closing techniques.
· Self-Motivation.
· A video session.
· Being more successful at telemarketing.
· Three one-on-one coaching sessions done over a period of three months.
You can expect the following benefits from the course:
· A 10% improvement giving you guaranteed results.
· The programme focuses on developing industry, market and client knowledge enabling your staff to better communicate with clients.
· The focus of the programme is on the client. This helps with understanding the clients’ needs and wants.
· Part of the programme looks at benefit statements. These are statements in terms of solving client needs and will assist with future in-house training programmes.
· Coaching activities gives individual attention to staff. This ensures development of the individual and not only the group.
· The programme is practical and incorporates your products and services. Therefore the focus is on your business and not in general terms.
· The duration of the programme is three months. This ensures continuous support and the development of your staff.
· Staff will be more motivated after completing the course.
· Staff will be more knowledgeable about the markets, products and customers
Improvement Guarantee
This dynamic telemarketing programme guarantees 10% improvement by following the techniques in three months or your money back.
The terms of the guarantee are:
· The trainee must be engaged in telemarketing activities.
· The trainee must be at work for the three months.
· Skills taught in the telemarketing training session must be applied.
· The trainee must have completed the training assignment and passed the training assignment.
· The trainee must have completed three coaching sessions and followed the suggestions from the coaching sessions.
Alignment to NQF, the unit standard and credits
We have aligned the course to NQF standards. We used the “Close a Deal With a Customer” as base for the programme. This means that the focus is on closing the deal.
The course is set at NQF level 5. On successful completion the learner will get 5 credits on level 5. Due to the fact that the course is aligned to a level 5 standard you know you are getting a high quality-training programme.
Coaching sessions: These sessions are one-on-one. Therefore the learners get individual attention after the course. By doing coaching one ensures that knowledge and skills are transferred in the work place. We want your telemarketers to be successful.
Pre-requisites for attending the training
According to the NQF a learner needs to be proficient at the following before attending this course: “Learners accessing this unit standard or qualification will have demonstrated competency against unit standards in Contact Centres at NQF Level 2 or equivalent. Learners are expected to have demonstrated competency in language, numeracy, literacy and communication at NQF Level 4 or equivalent.”
Closing Notes
The dynamic telemarketing programme is ideal for full time telemarketers, sales professionals that need to do their own phone calls, staff taking orders or businesses with a telemarketing division.
On-line and telephonic support is available for your staff to answer any questions they might have after the training and coaching sessions.
We also offer a FREE weekly marketing newsletter. In order to receive this weekly newsletter, please visit our site www.purplefly.co.za and complete the details under the news link. This newsletter is absolutely free and will give you valuable information around marketing.
Call me today to discuss the dynamic telemarketing programme for your business!
To Your Success
Johan Mouton
B.Com Honours (Marketing) Assessor (SAQA)
Cell: 082 325 3082
Fax: 086 618 9012
E-mail: \n
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Web site: www.purplefly.co.za
P.S. Remember, we offer a 10% improvement guarantee on the course
P.P.S Register on our web site for your FREE marketing newsletter
